User Data Deletion Policy

1. Introduction

At Assistara, we value the privacy and data security of our customers. This User Data Deletion Policy outlines how we handle requests for data deletion in compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR), Indian IT Act, and other data protection laws.

2. Right to Request Deletion

You have the right to request the deletion of your personal data stored with us at any time. Personal data includes but is not limited to:

• Name, contact information (email, address)
• Account details
• Purchase history
• Browsing data and saved preferences

3. How to Request Data Deletion

To request the deletion of your personal data, you may:

• Email us at support@assistara.in
• Submit a formal request through your Assistara account by navigating to the “Privacy Settings” section and selecting the “Request Data Deletion” option.

4. Verification Process

Upon receiving your request, we will:

• Verify your identity to ensure that you are the account owner or authorized individual making the request.
• Send you a confirmation of your request along with a timeline for the deletion process.

5. Processing the Request

Once verified, we will:

• Delete your personal data from our systems, including from any backup servers, within 30 days of your request.
• Notify you when the process is complete.

6. Data Retention Exceptions

Certain data may be retained even after deletion requests if it is required for:

• Legal obligations (such as financial record retention for tax purposes)
• Security purposes (fraud detection and prevention)
• Complying with requests from law enforcement authorities

We will inform you if any of your data falls under such exceptions and explain the reason for its retention.

7. Effect of Data Deletion

Once your personal data is deleted:

• You will lose access to your Assistara account and any associated order history or rewards.
• You may need to create a new account if you wish to use our services in the future.

8. Contact Information

For any questions regarding this policy or assistance with data deletion requests, please contact us at:

• Email: support@assistara.in
• Office Address: Netajinagar, Kolkata, West Bengal, India